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Return Policy

The Drivesoft Team prides itself on providing quality products and services If for some reason you are not completely satisfied with your product, we would like the opportunity to work with you to resolve any issues. Many times these problems can be resolved through technical and warranty support. However, in the event you still want to return your product, here are a few things you should know


Returns require original receipt, which contains invoice number and original date of purchase.

Returns require original packaging materials, boxes and documentation or will be subject to a fee of 10% of the purchase price.

Returns will require a RMA (Return Material Authorization) Number issued by Drivesoft.

Returns within 30 days of purchase date will require a re-stocking fee of 25% of purchase price.

Returns after 30 days and within 60 days of purchase date will require a re-stocking fee of 50% of purchase price

Returns after 60 days from purchase date will not be granted a RMA Number and will not qualify under this return policy for return.

Returns for product that has been installed or used will not be granted a RMA Number and will not qualify under this policy for return except as specifically covered by the Limited Warranty.

Returns for product that was special ordered will not be granted a RMA Number and will not qualify under this policy for return.

Returns for specials on discontinued or liquidated product purchases will not be granted a RMA Number and will not qualify under this policy for return.


In an effort to help you understand our return policy

The Drivesoft System products are computer-based products that are built to order. Basically the units are stocked as ´┐Żbare-bone systems´┐Ż that are ready for order. Even though most of our sales are typically the same types of systems, these bare-bone systems are assembled upon order with a quickly rotated stock of components. This helps to streamline the assembly process by allowing some flexibility when assembling units with different options, modifications and upgrades. This also ensures that every Drivesoft System product is built with components and software that have been developed with the latest innovations in technology. With that said, it should be understood that the product specifications for a 60 day or older product can and will likely be very different than our current stock used to assemble new products.

Note: This Document is Subject to Change Without Notice the policy that was in affect at the purchase date will be honored.

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